Director of Operations (Pre-opening)

Industry:
Hotels Clubs and Spas
Department:
General Management/ GM
Level:
Top Management
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive
Posted:
06-Dec-16
Recruiter:
Hilton Worldwide
Job Ref:
HOT03GDY

Job Snapshot
Employment Type:
Full-time


Date Posted:
11-17-2016

Job ID:
HOT03GDY


Location:
Hilton Riyadh Hotel and Residence
Eastern Ring Road
Riyadh,


Job Description
A Director of Operations with Hilton Hotels and Resorts is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Director of Operations, you are responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.

• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

• Respond to audits that are completed by the company to ensure continual improvement is achieved.

• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

• Comply and exceed hotel and company Service Standards

• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

• Hold regular briefings and communication meetings with the HOD team

Job Requirements
What are we looking for?

A Director of Operations serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent

• Strong commercial acumen, preferably with experience in F&B or Rooms Management

• Experience in managing budgets, revenue proposals and forecasting results

• In-depth knowledge of the hotel / leisure / service sector

• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

• Accountable and resilient

• Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems

• Previous experience in the same or similar role
What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

Contact Details:
Hilton Worldwide
Tel: .
Contact: HR Department

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