Female Guest Relations Agent (Arabic Speaking) - Crowne Plaza Dubai-Deira

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver Room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

Crowne Plaza Dubai-Deira is a few metres away from shopping malls and from the newly build Dubai rail system, linking you with the rest of this exciting city, including the famous Jumeirah district and the Emirates Shopping Mall. The hotel is located only 15 minutes' drive from Dubai International Airport . The hotel is an ideal venue for experiencing great room comfort, delectable cuisines and banquet and catering facilities.

At the moment we're looking for Guest Relations Agent (Arabic Speaking) to join our friendly and professional team at Crowne Plaza Dubai-Deira. As Guest Relations Agent (Arabic Speaking), you will be responsible in participating fully in the daily operations of the front desk during scheduled shifts, ensuring that all guests are treated efficiently, courteously and professionally at all the times by following standards of aggressive hospitality and adhering to guidelines and procedures.

Key Responsibilities:

• Assist in achieving the departmental goals such as Heart Beat, Priority Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue.
• Adhere to the hotel credit policy and cash handling procedures.
• Ensure that high balances are reported and followed up according to the hotel credit policy.
• Be proactive and have knowledge on pre-arrival planning for appropriate guest recognition.
• Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc.
• Be aware of any group in-house/arrival and ensure that any special instructions are understood.
• Handle any guest problems or complaints in a professional and hospitable manner. Ensure that they are resolved and followed through using the LEARN process. Seek help if barrier arise. Ensure all complaints are tracked using the Guest Response program.
• Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest asks. Focus total attention to the customers
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

We are an equal opportunities employer.<br><br>
• Previous experience working within Front Office Department or similar environment
• Preferably with 5-Star Hotel experience
• Strong Communication skills (verbal, listening, writing)
• Excellent Hospitality Skills
• Proficiency and strong knowledge in MS Excel and Opera
• Pro-active and reliable
• Able to work alone and within a team

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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