Sales Manager | Crowne Plaza New Delhi Mayur Vihar

Hotels Clubs and Spas
Finance and Accounts
Department Head
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Under the huge umbrella of InterContinental Hotels Group, Crown plaza Mayur vihar is one of the finest property located in Delhi -India with 160 Rooms . It gives the experience of luxury with comfort, with its superior class rooms and and fine dining restaurant " INFINITY " offering Italian , Thai and Indian cuisine fulfilling the desires of business lunch, romantic candlelight dinner or just a cocktail under a roof. With its location gives an ease of accessibility to East and Central Delhi region along with Noida being the closest in NCR. Our " ELLE SPA" and ravishing swimming pool & Health Club offers an unmatchable experience to our Guests. Our Hotel is driven by close to 160 enthusiastic employees working towards our ambition of "Creating Great Hotels Guests Love " day in day out. Crowne Plaza Mayur Vihar offers various avenues to develop their skills and also provide sufficient tools and platform for career advancements. We expect our team to be energetic and exceed the guest expectation from a 5 Start deluxe property with Crowne Plaza service standards. We believe in creating a dynamic culture that gives an avenue for growth and empowerment to our employees. With strong leadership focus towards winning against competition we ensure you a winning career ahead with IHG.


Responsible for a set of National Accounts portfolio that delivers revenue to multi brand hotels in South West Asia region. Develops and maintains National Sales activity for all IHG properties within the Corporate, Leisure, BTA and MICE segments focusing on the Key Client Program and maintenance of the sales platform to meet agreed contribution goals. Acts as a primary point of contact for these clients in India on behalf of IHG and is an acknowledged expert of market and customer trends within this segment. Focus on creating, evolving and driving relationships and networks within accounts and market to deliver revenue which meets agreed contribution goals. Acts as a primary point of contact for clients such as Professional Conference Organizers, Corporate Meeting Planners, Government, Association, Franchise and Venue Booking Services in India on behalf of IHG and is an acknowledged expert of market and customer trends within this segment.<br><br> DUTIES AND RESPONSIBILITIES


• Utilize the IHG Way of Sales to plan tailored solutions which deliver brand share growth for IHG hotels in South West Asia.

• Manage and develop client accounts to maximize market share on all revenue potential opportunities.
• Negotiate and complete RFP's and tenders as set out by IHG Worldwide Sales policy.

• Develop long term strategic plans to grow IHG revenue by maximizing every managed account, and by developing new national preferred agreements or partnerships.

• Regular utilization of intelligence from the Global Insights team & Sales Analyst to understand the impact of global economic factors and industry trends on revenue delivery from managed accounts.

• Develop a thorough understanding of all processes and system's utilized by IHG Sales, to include but not restricted to
IHG Way of Sales, IHG Javelin, Delphi, IHG RFP, I-Know Reporting, Meeting Broker, Wish Want Walk Tool, Business Cases and Sales Source

• Drive superior revenue delivery through the application of IHG pricing platforms (e.g. Strategic Pricing, Corporate Gold)

• Effective use of IHG Sales management and reporting system (CRM & iKNow)

• Committed to constant self-development and the attainment of Sales Mastery from IHG Way of Sales.

• Maintain effective control of sales expenses. Actively participate in all training sessions and ensure that any pre and post course work is completed on time..

• Attend meetings and exercise flexibility to perform other duties as required.

• Actively participate in travel professional and industry groups and be recognized internally within IHG and externally in the market place as an expert in the designated market segments.

• Develop and maintain accurate knowledge of assigned clients within the corporate, wholesale & BTA segments to include business economics and travel needs; identify potential new clients; know competitors' sales strategies, relative sales position and initiatives; and recommend tactics that match customers' growth patterns and travel needs.

• Ensure all communication and information is analysed through a BrandHearted lens.

• Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts & Bribery and Data Privacy.

• Seek opportunities to communicate alignment between Clients corporate priorities and IHG's Corporate Responsibility framework.

• Demonstrate awareness of IHG OHS&W policies and procedures and actively report environmental and workplace hazards, injuries and accidents arising from workplace activities, providing recommendations for corrective actions to prevent or minimise the chance of recurrence.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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