Regional VP, Franchise Services & Operations

Hotels Clubs and Spas
General Management/ GM
Top Management
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as the Regional VP, Franchise Services & Operations ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This position is deemed a corporate remote role in order to function more effectively regarding the department's objectives and goals as it relates to assigned IHG branded hotels or specific geographic territories. The location for this position is Guadalajara, Mexico .

Job Summary - (Role Summary)
Position is responsible for creating and implementing IHG's franchise service value proposition, ensuring brand integrity and delivering the brands' promises to our owners and guests in Mexico, Latin America & the Caribbean (MLAC) while contributing to their growth. Manages all corporate office functions for the Mexico office. Specific areas of responsibility are: Franchise Services, PIP & Quality assurance, Openings (NHOP), Market Intelligence, Franchisee Communications, Human Resources, Training, and Certification platforms. Responsible for IHG's public image in Mexico and participates or leads numerous industry events, tourism specific think-tanks, and media relations. Position is responsible for franchisees', guests' satisfaction and ultimately achieving royalty revenues for the Region. Accomplish goals and objectives through subordinate managers who organize and direct professional and technical staff.

Essential Duties and Responsibilities - (Key Activities)
Franchise Services
● Ensure a consistent service experience for IHG licensees in MLAC that enhances the value of the relationship and celebrates the success of the brands.
● Maintain proactive communications with MLAC licensees and ensure expedite response to issues.
● Responsible for IHG's public image in MLAC and participates or leads numerous industry events, tourism specific think-tanks, and media relations.
● Act as a team leader for the development and implementation of the entire franchise service platform for MLAC, galvanizing efforts from different areas within the organization in-country and abroad.
● Act as liaison between the franchising organization in Atlanta leveraging existing resources and maintaining proactive communications.
● Collaborate in the development of regional business plan, providing data and analyzing performance of each brand, identifying areas of opportunity and providing budgets and forecasts for key business indicators.
● Maintain an information system that facilitates overall decision making process in all areas of the organization.
● Serve as primary contact and consultant to owners and principal correspondents on overall hotel management and service improvement processes.
● Provide guidance and support to field based managers in problem identification and resolution relating to hotel revenue, operations and performance.
● Develop department annual budget and maintain costs within budget.
● Plan, organize, control and lead subordinate functions within established budgetary and manpower plans; establish goals, performance standards, and operating procedures for assigned functions. Participate in creation of department staffing and budgets.
● Influence the development or revision of overall franchising strategy in MLAC; provide strategic recommendations based on market research data and analysis for the brand, licensee and guests' feedback and recommend product changes or marketing approaches to enhance the success of the brands.

Band 5
Competitive salary plus bonus potential<br><br> REQUIRED QUALIFICATIONS

Education -
Bachelor's or Master's Degree in Administration, Marketing or service related fields or an equivalent combination of education and work-related experience.

Experience -
15+ years progressive work related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 7 to 10 years demonstrated experience establishing organizational structure and allocation of duties through management of subordinate teams. Will also have demonstrated management experience in multiple business functions, as well as experience involving a service/marketing focus in a multi-brand environment

Technical Skills and Knowledge -
● Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
● Demonstrated experience in leading and developing people.
● Demonstrated experience in service industry.
● Demonstrated knowledge of hotel operations and franchise development required.
● Demonstrated clear and succinct verbal and written skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others.
● Fully bilingual (English-Spanish)
● MBA preferred

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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