Reservations Agent

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Europe
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Hyatt International
Job Ref:
LON002087

One of the finest 5-star hotels in London, Hyatt Regency London - The Churchill is ideal for both business and leisure travelers, offering a peaceful yet central location. Situated in the heart of London's West End, this luxurious hotel is within walking distance to many of London's leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London - The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

As Reservations Agent you will be supporting dynamic and talented team accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to:


ensuring guest bookings are set up correctly including personalised information
updating the database that allows employees to create and deliver personalised experiences
m aximising revenue opportunities through up selling
personalising guest profiles with accurate guest preferences
selling room inventory to maximise business opportunities and revenues
answering all incoming phone calls and assists guests

Qualifications
With your passion and care for guests, you are always looking for ways to exceed their expectation. You are currently working in a customer facing environment and have an inquisitive nature and the desire to achieve your best. Your smart appearance, good communication skills and attention to detail round up your profile.

If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including

12 complimentary nights
Individual personal career development opportunities
£500 Reward for recommending a friend
Interest free season ticket loan
Tuition Aid, to name but a few.
Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Hourly/Entry Level Employee | Full-time
Job: Reservations
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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