Guest Services Agent - ResortQuest by Wyndham Vacation Rentals

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Guest Services Agent - ResortQuest by Wyndham Vacation Rentals
22 Nov 2016

Wyndham Vacation Rentals Hilton Head Island is hiring for a full-time year-round Guest Services Agent. This position will check in/out guests, make guest and owner reservations, and process guest charges. It will also answer telephone calls and troubleshoot items with guests, vendors, and homeowners. This position is responsible for fielding and resolving guest complaints. They will assist with guest compensation and room moves as needed. Duties also include: - Inputting and dispatching work orders for housekeeping and maintenance departments when problems are reported by a guest or homeowner. - Interfacing with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved. - Preparing arrival packets for upcoming guest stays. Assuring complete accuracy for guest packets mailed in advance and picked up at the front office. - Work closely with the Guest Services Manager to ensure our guests satisfaction. - Assist with guest compensation and room moves. - Assist with responding to guest surveys. - Performing clerical duties behind the Front Desk. - Other duties as assigned.

Qualified candidates must have strong customer service, organizational, and communication skills. Microsoft Office knowledge is required. Weekend work is required.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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