Guest Services Agent - ResortQuest by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616613

Guest Services Agent - ResortQuest by Wyndham Vacation Rentals
22 Nov 2016

Wyndham Vacation Rentals Hilton Head Island is hiring for a full-time year-round Guest Services Agent. This position will check in/out guests, make guest and owner reservations, and process guest charges. It will also answer telephone calls and troubleshoot items with guests, vendors, and homeowners. This position is responsible for fielding and resolving guest complaints. They will assist with guest compensation and room moves as needed. Duties also include: - Inputting and dispatching work orders for housekeeping and maintenance departments when problems are reported by a guest or homeowner. - Interfacing with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved. - Preparing arrival packets for upcoming guest stays. Assuring complete accuracy for guest packets mailed in advance and picked up at the front office. - Work closely with the Guest Services Manager to ensure our guests satisfaction. - Assist with guest compensation and room moves. - Assist with responding to guest surveys. - Performing clerical duties behind the Front Desk. - Other duties as assigned.
Qualifications
Qualifications

Qualified candidates must have strong customer service, organizational, and communication skills. Microsoft Office knowledge is required. Weekend work is required.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings