Bilingual (Japanese/English) Quality Assurance Officer - Waikiki

Hotels Clubs and Spas
Sales and Marketing/PR
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Bilingual (Japanese/English) Quality Assurance Officer - Waikiki
20 Dec 2016

Represent the Wyndham Vacation Ownership with integrity and professionalism adhering to Best Practices model to accomplish assigned tasks. Ensure that sales personnel on-site adheres to and follows correct procedures and processes to complete contract documents and paperwork. With attention to detail, review compliance related documents with purchasers to verify accuracy of information received. Complete and transmit Quality Control Manager Checklist and other required reports with accuracy and timeliness. Train sales staff to follow other Best Practices processes for strong solid sales. Coordinate sales compliance policy training and certification activities to satisfy compliance goals. Review rescission/cancellation reports, recommend action plans for improvement to assist management evaluate site performance. Prepare and provide leadership with various reports on results of operation and performance.
Must have 6 to 12 months timeshare sales experience. Basic computer skills to create spreadsheets and other reporting as required by site (word, excel, etc.). Must be people oriented, and knowledgeable of product and sales processes. Be proactive with solutions to achieve results. Must possess the ability to teach others to perform tasks to standards. Must possess excellent written and oral communication skills, good telephone skills, and capable of handling multiple tasks simultaneously. Must have outstanding ability to make good judgments and work well with all types of personalities and as an individual and team player. Must be fluent in Japanese and English. Must have flexible work schedule, including evenings, weekends, and holidays.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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