Reservations Executive (550164)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Middle Management
Location:
Asia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
PUN000167

JOB TITLE: Reservations Supervisor

DIRECTLY REPORTS TO: Director of Sales

FUNCTION: Reservations
DEPARTMENT: Sales & Marketing

Job Summary - (Role Summary)
· To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets .

Essential Duties and Responsibilities - (Key Activities of the role)
· In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
· Promote the Hotel's (and ICHG generally) products and services
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
· Develop and maintain a regular pattern of sales calls
· Prepare and execute action plans which increase reservation sales and associated business
· Record and process reservations made by phone/fax/email
· Accept wait list reservations
· Process amendments to reservations such as extensions, early departures, etc
· Manage "no show" reservations by investigation and recording of same
· Record special billing arrangements for groups and conventions
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
· Maintain knowledge of special rates/ offers/ promotions
· Monitor reservation levels and inform Managers of current and future occupancy rates
· Prepare reports as requested (eg to travel agents, business houses etc)
· Prepare reservation sales reports
· Works with superior on manpower planning and management needs
· Works with superior in the preparation and management of the Department's budget

2. REQUIRED QUALIFICATIONS Required Skills -
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Problem solving, reasoning, motivating, organizational and training abilities.
· Good writing skills

Qualifications -
· Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience -
· 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

4. KEY RELATIONSHIPS

Key Internal Relationships -
Hotel Employees and Corporate Employees

Key External Relationships -
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.<br><br> JOB TITLE: Reservations Supervisor

DIRECTLY REPORTS TO: Director of Sales

FUNCTION: Reservations
DEPARTMENT: Sales & Marketing

Job Summary - (Role Summary)
· To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets .

Essential Duties and Responsibilities - (Key Activities of the role)
· In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
· Promote the Hotel's (and ICHG generally) products and services
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
· Develop and maintain a regular pattern of sales calls
· Prepare and execute action plans which increase reservation sales and associated business
· Record and process reservations made by phone/fax/email
· Accept wait list reservations
· Process amendments to reservations such as extensions, early departures, etc
· Manage "no show" reservations by investigation and recording of same
· Record special billing arrangements for groups and conventions
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
· Maintain knowledge of special rates/ offers/ promotions
· Monitor reservation levels and inform Managers of current and future occupancy rates
· Prepare reports as requested (eg to travel agents, business houses etc)
· Prepare reservation sales reports
· Works with superior on manpower planning and management needs
· Works with superior in the preparation and management of the Department's budget

2. REQUIRED QUALIFICATIONS Required Skills -
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Problem solving, reasoning, motivating, organizational and training abilities.
· Good writing skills

Qualifications -
· Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience -
· 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

4. KEY RELATIONSHIPS

Key Internal Relationships -
Hotel Employees and Corporate Employees

Key External Relationships -
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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