Front Office Team Leader - Holiday Inn Potts Point

Hotels Clubs and Spas
Front Office/Rooms Division
Supervisory level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

Join us as a Front Office Team Leader at Holiday Inn Potts Point Sydney. You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for a passionate and experienced customer service professional to lead the Front Office team and drive results.

Reporting into the Front Office Manager and Duty Manager, you will be responsible for all Front Office activities including guest check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. You'll also be responsible for leading and developing the team, with support from management.

As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs, ultimately bringing the brand to life. Your experience in people management will enable you to build strong working relationships whilst your demonstrated leadership skills and enthusiasm will motivate the team to consistently succeed.<br><br> Ideally, you'll have 12 months experience in a reservations or guest service agent role preferably within a front office or hotel environment. You'll have team management or supervisory experience along with excellent written and oral communication skills. Attention to detail, ability to multi-task and pro-actively building rapport with guests and colleagues are key to success in this fast-paced role. OPERA experience is highly advantageous. You'll also have the flexibility to work various shifts including evenings and weekends and meet the legal requirements to work in Australia.

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including a uniform, duty meals and global hotel discounts. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we'll make sure you'll have Room to be yourself. Find out more about joining us today by going to careers.ihg .com

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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