Receptionist - Only with the Transferable Iqama

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Others
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive
Posted:
10-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
RIY000751

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

The Location
Our modern eight storey hotel is located close to the Olaya business district, within easy reach to business centers such as Al Faisalyah and Kingdom Tower. With such an iconic location as this, access to the hotel via any one of the major arterial roads into and out of Riyadh ensures your arrival and departure will be easy. Our dedicated conference floor offers 16 meeting rooms of various combinations, from a boardroom table of 10 guests to larger venues to suit over 120. With a choice of over 290 accommodation rooms, and suites, dining outlets, and modern gymnasium, the choice will be yours for the making.

Desired Skills and Experience

Front office Receptionist
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

QUALIFICATIONS

• College degree preferred
• 1-to 2 years' experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Opera knowledge is must
In return we will give you a generous financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please apply on-line and tell us how you can bring your
individual skills to IHG.
To find out more about us or any other jobs with IHG please look atwww.ihg.com/careers<br><br>Desired Skills and Experience

Front office Receptionist
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

QUALIFICATIONS

• College degree preferred
• 1-to 2 years' experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Opera knowledge is must

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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