Reservation Agent - Bahama Bay by Wyndham Vacation Rentals (Four Corners Area)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616718

Reservation Agent - Bahama Bay by Wyndham Vacation Rentals (Four Corners Area)
23 Nov 2016

Bahama Bay Resort & Spa by Wyndham Vacation Rentals is seeking a FT Reservation Agent to join it's team located in the 4 Corners area of Davenport near 192 and Hwy 27.
The Reservations Agent is responsible for the following:
Sell vacation packages to prospective guests by providing over-the-phone information and assistance in choosing vacation accommodations based on availability of rental units, amenities, financial considerations, and location of properties Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors. Enter all inquires into the appropriate customer database. Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor. Provide rental property owners with unit booking information. Provide guest services personnel at assigned properties check-in schedules and any other pertinent information. During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls. Assist callers with general questions or complaints they may have.
Qualifications
High Schools diploma or equivalent required
Ability to multi-task and work in a fast paced environment

Excellent customer service skills

Telephone marketing/sale experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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