In-House Marketing Supervisor - WorldMark Las Vegas Blvd - Las Vegas, NV

Hotels Clubs and Spas
Sales and Marketing/PR
Supervisory level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

In-House Marketing Supervisor - WorldMark Las Vegas Blvd - Las Vegas, NV
29 Nov 2016

Responsible for managing and generating qualified owner tours to WorldMark by Wyndham In-House Sales Centers. Key Responsibilities

- Assist the manager and team necessary to maximize the guest penetration

- Assist the In-House Manager in establishing and maintaining In-House Marketing best practices and processes as they pertain to the site at which the team works

- Assist the manager in the development of internal support and back-office practices for owner based event programs; site specific In-house/Concierge program and referral lead generation.

- Assist the manager in the recruiting, hiring and training of IH Marketing representatives

- Assist the manager in the data entry and reporting functions as related to the TIPs, webconnect and Epiphany systems

- Support regional and corporate sponsored programs

Description of key responsibilities and accountabilities:

- Assist the Manager in the estimating of activity levels and establish work schedules and assignments

- Assist the manager in the recruiting and hiring process

- Work with team members in a group and one on one basis to assist them in their development in the booking of tours, positioning guests with the right mind set and maintaining the a positive mental outlook

- Assist in the development of the team member schedule

- Assignment of arrivals to team members in the TIPs system

- Clean up of tour variances in TIPs and Epiphany

- Running of penetration reports for team members and management

- Production of the weekly Tour Variance Report

- Preparation and printing of the daily Master and Daily Chase reports from the TIPs system

- Some performance management duties as assigned by manager

- Resolve employee relations conflicts, complaints, or concerns as appropriate. Exercise disciplinary action when appropriate

- Assist the manager in the recording and maintaining of accurate statistics on results achieved to be submitted in a timely manner for corporate deadlines

- Assist in the troubleshooting and resolution of WorldMark Owner and guest concerns relative to the department and refer all other concerns and problems to the appropriate department(s)

- Submit team member payroll to the manager in a timely manner

- Perform other duties as assigned

Minimum Qualifications - Must possess a Valid Drivers License - Must have or be willing to obtain a Nevada Timeshare Sales Representative or Real Estate License - Provide a high level of professional leadership, competency and integrity - Ability to learn and operate PC system - Data entry skills - Must be detail oriented and maintain a high level of accuracy - Demonstrated ability to problem solve (troubleshoot, analyze and resolve situations) - Ability to communicate in a professional, positive manner - Provide exceptional customer service - Interviewing, mentoring and supervisory skills - Ability to manage time in an effective manner (must be able to meet deadlines) - Ability to act as a role model and lead by example - Ability to work as a team-player Preferred Qualifications - A minimum of 6 months experience in face to face marketing, sales or customer service

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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