Senior Marketing Manager - St. Thomas, VI

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
09-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616673

Senior Marketing Manager - St. Thomas, VI
22 Nov 2016

Wyndham Vacation Ownership is the world's largest Vacation Ownership Company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states: We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are "memory makers". Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service. JOB SUMMARY: Responsible for all internal marketing activities at the resort level. Primary responsibilities include direct management of Marketing Leadership & Marketing Coordinators, maintaining standard penetration rate of resort occupancy, providing CMP tours, providing an excellent guest experiences, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

Qualifications
E xternal candidates:

- Bachelor's degree preferred

- Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

- Marketing expertise specific to timeshare preferred.
- Maintain total site marketing penetration of at least 60% and CMP tour flow.

- Ability to effectively coach, counsel and motivate direct reports

- Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

- Ability to efficiently multi-task and negotiate effectively

- Working knowledge of marketing databases

- Ability to recruit, train and develop employees

- Detail oriented and accurate and demonstrated problem solving ability

- Ability to handle simultaneous situations

- Ability to handle departmental problems and situations

- Be knowledgeable with commission payroll and understanding

- Be familiar with CRS, Excel, and MS Word

- Must be able to work independently

- Must be able to interact with many other departments within the company

Qualified candidates must apply online and email resume to: angela.ferguson@wyn.com .

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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