Customer Service Agent (nights)- ResortQuest by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Customer Service
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616646

Customer Service Agent (nights)- ResortQuest by Wyndham Vacation Rentals
22 Nov 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 10,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

The hours for this position are 4pm-12am.

Days off are split- 1 weekend day off and 1 weekday off (set schedule- same days off each week)
Responsible for answering all after-hour calls on the "check-in/emergency" phone lines. Handle all complaints and problems from guests, consult with property managers as needed, plan and implement a solution to solve the guests concerns. Take necessary actions to satisfy the guest, including but not limited to, discounts, relocations, and complimentary accommodations. File a shift report to the operations and reservations departments regarding the details of the call and the outcome, including instructions for the property, and any other follow-up necessary.

- Initiate or resolve in-house customer complaints and assist customers with check-in after regular business hours. When necessary, contact property representatives on-call for assistance or follow-up.

- Contact unsatisfied guests and document feedback as needed.

- Assist in maintaining a program to collect feedback and documentation of problems for research and historical purposes.

- Keep property managers notified of all problems and actions taken during after-hours, including the how the problem was resolved. Document and communicate problems or concerns to operations and reservations management.

- When time allows, answer reservations lines and general customer inquiries.

- Process replies to e-mail inquiries.

- Provide support to reservations group in terms of applicable reports and quality assurance.


Qualifications
High School graduate. Telemarketing-marketing, public relations, preferred

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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