Administrative Operations Manager - Indio, CA

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Administrative Operations Manager - Indio, CA
23 Nov 2016

Position Summary and Responsibilities:

- Lead, train and direct site administrative personnel. Proactively partner with all levels to ensure adherence to all corporate, BU and Site SOP's and compliance with PII (Personally Identifiable Information) and PCI (Payment Card Industry) requirements. Ensure all new programs and processes are effectively communicated and implemented seamlessly and consistently to prevent manipulation of company systems and records, employee theft and inaccurate financial reporting among other items. Work with other corporate and business unit groups to continually strive for consistency and improvements. Identify, provide and implement training on system applications (i.e. Sale point, CRS, Epny, FoCus, CPP,etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed.

- Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin.

- Set department/team goals with regular review and coaching with the assistance of site Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations.

- Effectively communicate performance expectations and desired outcomes regularly. Help lead succession planning for all key roles. Fosters collaboration amongst key roles at the site and in the spirit of One Wyndham establishes a working relationship with Property Management.

- Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting.

- Review, and/or approve check requests, vendor billing and cash reconciliation.

- Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Participate in the financial review calls.

- Responsible for helping to prepare the site's overhead in all departments for the upcoming year's budget.

- Support the Director of Administrative Operations(if applicable) and/or Area/BU Director of Operations in all areas of the budget process including historical data.

- Responsible for site facility maintenance and management, ensuring proper ordering and control of supplies, refreshments, file management, transportation (as required) and basic vendor agreements (i.e. coffee, water, etc.).

- Organize and/or plan site events.

Minimum Qualifications :

- Bachelor's degree preferred

- At least two years management experience

- Company experience can be considered in lieu of management experience

- Contracts experience
- Commission experience
- Must be proficient in Microsoft Office products (Word, Powerpoint, and Excel)
- Strong organizational and presentation skills
- Strong written and verbal communication skills
- Knowledge and application of accounting processes and practices
- 40+ hours per week - varies based on seasonality and site need. May require weekends, holidays and on-call.
Preferred Qualifications

- Vacation Ownership / Hospitality Management Experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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