Recreation/Activities Manager-Wyndham Ocean Ridge

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616647

Recreation/Activities Manager-Wyndham Ocean Ridge
22 Nov 2016

Recreation/Activities Manager The Recreation/Activities Manager is ultimately responsible for the resort's Activities Department. This position will manage multiple Activities operations, maintain established cost and quality standards to ensure superior service and maximize profits. Comply with all safety regulations; comply with applicable federal, state, and local laws; schedule, evaluate, coach, and counsel Associates; train and mentor Associates in customer service; review and approve all recommendations and suggestions to hire, transfer, promote, suspend, discipline and discharge Activities Associates in a fair and equitable manner; comply with department budget, forecast, labor, revenue and profit benchmarks; track and maintain established inventories and manage labor and operating supplies to meet business needs. Essential Job Functions Responsibilities include, but are not limited to: 1 . Responsible for providing management to the Activities function of the resort. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time) 2 . Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. ( 30% time) 3 . Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. (15% time) 4 . Properly maintain administrative files and accurately complete payroll records for each team member. Attend and participate in resort, management and company meetings. Complete required training as required by company standards. (10% time) 5 . Performs other duties as needed (5% time)

Qualifications
Minimum Requirements and Qualifications
a) Education
- High School Diploma or equivalent is required. Bachelor's Degree preferred.

b) Training requirements
- Lifeguard, CPR, First Aid Certification, Alcohol Awareness Card, Food Server Health Card, Valid Driver's License

c) Knowledge and skills
- Demonstrated ability to work under pressure
- Excellent written and oral communication skills
- Creativity skills and ability to adapt to changing environment required
- Must be able to work independently with minimal supervision
- Ability to demonstrate good judgment when dealing with guests and staff members
- Able to organize and facilitate group activities
- Must possess a high level of creativity and a customer service mind-set
- Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments.
- Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization.
- Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
- Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values.
- Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment.

d) Technical Skills
- Proficiency in Microsoft Word and Excel is required
- Additional ability to learn new programs such as company reporting and associate timekeeping

e) Job experience
- 3 - 5 years of related experience required
- 3 - 5 years in leadership position required

Unless there is a legal requirement, experience will be accepted for the education requirement.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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