Project Specialist

Hotels Clubs and Spas
Engineering and projects
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Customer Contact Centre Kuala Lumpur 
If you are looking for a career and not just a job, you are in the right path! At Shangri-La, we create an environment where our colleagues can achieve their personal and career goal.
Your Challenge
As part of our multilingual Customer Service expanding team, you are to be working with the Project Manager in contributing to overall project objectives. You are responsible in planning and executing the planned projects by providing your expertise and best practices. You will be working in a team and ensuring company and individual goals are achieved. You will be also responsible for mention below:

•Analyze project objective/need and managing the project requirement related documentation.    project tracking, project resourcing and budgeting.

•Effectively and accurately communicate relevant project information to the client and project team
•Manage and communicate project status materials to all participants
•Provides post-implementation support
•Interacts with business stakeholders and subject matter experts in order to understand their problems and needs, solves business problems and as needed, design technical solutions
•Assists Project Manager with all necessary task related to project  
You report directly to the Project Manager of our customer contact centre.
  You Need   

•Excellent spoken and written English is essential.
•Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian
•will be an advantage
•Preferably min 3 year experience in call centre operations, travel agency or hotel reservations
•Must be willing to work a flexible schedule when operation need arises
•Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
•Result-oriented and passionate to deliver projects successfully
•Flexible to changes and has sense of urgency
•Can work under pressure and deliver set goals
•Positive work attitude and able to work in a team environment
•Pleasant personally with excellent communication, organization and analytical skills
•Open to Malaysians only  
  What's In It For You?

•5-Day work week
•Earn attractive monthly salary
•Freshly prepared meals
•Laundry service
•Smart Casual office attire
•Paid Training provided
•Sosco, EPF and medical insurance coverage
•Complimentary Room Stay within the Shangri-La Hotels & Resorts
•Familiarization trips within the Shangri-La Hotels & Resorts

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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