Project Manager

Industry:
Hotels Clubs and Spas
Department:
Engineering and projects
Level:
Department Head
Location:
Asia
Salary Description:
Competitive
Posted:
05-Dec-16
Recruiter:
Shangri-La Hotels & Resorts
Job Ref:
78848

Customer Contact Centre Kuala Lumpur 
 
If you are looking for a career and not just a job, you are in the right path! At Shangri-La, we create an environment where our colleagues can achieve their personal and career goal.
 
Your Challenge
As part of our multilingual Customer Service expanding team, you are responsible in planning and executing the planned projects by providing your expertise and best practices. You will be working in a team and ensuring company and individual goals are achieved. You will be also responsible for mention below:
 

•To be overall responsible for project operations including planning, coordinating, monitoring, and implementing the project from conception to completion, plan and schedule project timelines, track project deliverables, monitoring project on quality, cost and time within project budget
•Provides leadership and direction to the project team to execute and complete the projects within approved budget, project duration and within required quality standard
•Plan, direct and monitor team’s activities
•Interacts with business stakeholders and subject matter experts in order to understand their problems and needs, solves business problems and as needed, design technical solutions
•To attend to project meetings  
You report directly to the Director of our customer contact centre.
 
You Need   

•Excellent spoken and written English is essential.
•Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian
•will be an advantage
•Preferably min 3 year experience in call centre operations, travel agency or hotel reservations
•Preferably Six Sigma certified
•Must be willing to work a flexible schedule when operation need arises
•Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
•Result-oriented and passionate to deliver projects successfully
•Flexible to changes and has sense of urgency
•Can work under pressure and deliver set goals
•Positive work attitude and able to work in a team environment
•Pleasant personally with excellent communication, organization and analytical skills
•Open to Malaysians only  
  What's In It For You?

•5-Day work week
•Earn attractive monthly salary
•Freshly prepared meals
•Laundry service
•Smart Casual office attire
•Paid Training provided
•Sosco, EPF and medical insurance coverage
•Complimentary Room Stay within the Shangri-La Hotels & Resorts
•Familiarization trips within the Shangri-La Hotels & Resorts

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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