Assistant Front Office Manager

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Middle Management
Location:
Australasia
Salary Description:
Competitive
Posted:
11-Dec-16
Recruiter:
Hyatt International
Job Ref:
SYD000694

At Hyatt our purpose is to care for people so they can be their best - where we get to know others as unique individuals so we can design and deliver personal experiences through a courtesy and sense of fun! A career with Hyatt will open a world of opportunities - to find out more visit us online at: http://www.hyatt.jobs
You will required to effectively monitor the operations of the front office; including providing support and guidance to fellow associates to ensure a successful and effective operation. You will ensure standards are achieved and procedures maintained and assist the Front Office Manager with all aspects of departmental operations, making business decisions for the unit in the absence of the Front Office Manager.

Responsible for the day to day leadership and supervision of associates working in the department.

Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Hyatt standards and procedures

Handle customer queries and complaints with professionalism, concern and understanding according to Hotel standard.Communicate all comments and feedback from guests and staff.

Manage guest arrivals and departures ensuring that the room allocations and check-in/out Welcome/Farewell processes follow set procedures and are customer focused.

Be aware of all VIP guests or regulars arriving and ensure that special attention is paid to provide a familiar and efficient check in service to them. Inspect VIP rooms prior to arrival, and meet and greet VIP/Guests where required upon arrival.

Ensure that any instruction for management meet & greets of these guests is noted and that the appropriate manager is contacted immediately upon guest's arrival.

Attend to major operational problems and needs promptly including customer complaints, enquiries and requests.

Actively manage an oversold situation in accordance with hotel policy and procedure to ensure guest satisfaction.Oversee and participate with associates in designated day to day service operations in an efficient manner, maintaining quality and standards. Complete Assistant Manager shifts.

Prepare monthly outlook/forecast reports and achieve outlooks, budgets and manpower forecasts, in conjunction with Front Office Manager.

Qualifications
Previous experience in 4/5 star front office / hotel environment essential

Proven skills and experience in leading and supervising staff

Exceptional customer service skills and proven problem resolution skills

Strong Leadership qualities including professionalism and excellent presentation.

Ability to be a role model to the team by being the face of the hotel

Excellent computer skills and knowledge of Opera PMS.

Strong communication and interpersonal skills.

7 days a week availability and willing to work on a 24/7 rotating roster

Full Australian Working Rights is essential with no restrictions

Hospitality or hotel management qualification desirable

Must hold a current Senior First Aid Certificate and Advanced Resuscitation

NSW Responsible Service of Alcohol is essential
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Department Head/Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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