Night Auditor Sun-Thurs 11p-7a

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Middle Management
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616407

Night Auditor Sun-Thurs 11p-7a
28 Nov 2016

The Guest Service Associate (Front Desk Agent/Night Auditor) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. Fundamental Requirements - Greet and welcome all guests approaching the front desk in accordance with Wyndham standards. Handle check-ins and checkouts in a friendly, efficient and courteous manner.- - Fully comprehend and be able to operate all relevant aspects of the front desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests. - Review Front Office log daily. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Have knowledge of emergency procedures and assist as needed. - Use proper two-way radio etiquette at all times when communicating with other employees. Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects .
Qualifications
The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. Fundamental Requirements - Greet and welcome all guests approaching the front desk in accordance with Wyndham standards. Handle check-ins and checkouts in a friendly, efficient and courteous manner.- - Fully comprehend and be able to operate all relevant aspects of the front desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests. - Review Front Office log daily. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Have knowledge of emergency procedures and assist as needed. - Use proper two-way radio etiquette at all times when communicating with other employees. Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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