Full-Time Guest Services Supervisor - Trailhead Lodge, Steamboat Resorts by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Supervisory level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1614561

Full-Time Guest Services Supervisor - Trailhead Lodge, Steamboat Resorts by Wyndham Vacation Rentals
06 Dec 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Guest Services Supervisor

Creates a positive team environment responsible for ensuring compliance of "Count On Me" service standards for all guests and owners.

Continuous improvement:

Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations.

Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution.

Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency.

Analyzes and communicates technical operations between departments discovering opportunities prior to incident.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements. (35% time)

2. Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a "hands on approach" with associates on technical and soft skill customer service approaches. (25% time)

3. Supports customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests. (20% time)

4. Support audit standards: Ensure compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores. (15% time)

5. Other duties as assigned: Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned. (5% time)

Qualifications

EDUCATION/EXPERIENCE:

- An understanding of hospitality services generally associated with hotel type operations
- Possess a sensitivity to the needs of guests and owners of a high quality condominium property;
- Working knowledge and understanding of basic accounting procedures
- Prior computer experience preferred.

SKILL at: communicating effectively, verbally and in writing; organizational skills and detail oriented with the ability to perform various tasks at one time; flexibility and adaptability required; detail oriented; ability to work closely other departments; handling difficult and stressful conditions.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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