2016-2017 Ski Season Guest Services Agent- The Borders Lodge

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1614479

2016-2017 Ski Season Guest Services Agent- The Borders Lodge
27 Nov 2016

Job Description - Seasonal Guest Services Agent

The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property.

Job Duties


- Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
- Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
- Responsible for key control and preparing bank audits.
- Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

Qualifications
Qualifications

- Ability to multi-task and work in a fast paced environment
- Excellent customer service skills
- Education: High School diploma or equivalent required
- Experience: Telephone marketing/sales experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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