Captain (Food & Beverage) - Crowne Plaza Doha - The Business Park

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Others
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
DOH002107

JOB OVERVIEW

The team member is responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests.

To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager/ Maitre D' Hotel, or his/her delegate and within the limits of the established InterContinental Hotels Group policies and procedures .

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

Create Confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourages Success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced. M ake It Happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. As a Captain you will support the Manager with this busy F&B operation. You will be responsible for a team of bartenders, waiters and waitresses and ensure that the hotel's brand standards are followed and adhered to.

Duties and Responsibilities

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set by the hotel.
4. Actively participate in training and development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and evacuation procedures
7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
8. Comply with the Company's Corporate Code of Conduct
9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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