Assistant Outlet Manager - Crowne Plaza Doha - The Business Park

Hotels Clubs and Spas
Food and Beverage Service
Middle Management
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

job overview

The Assistant Outlet Manager is responsible for coordinating functions and activities pertaining to smooth running of the restaurant / bar.

Under the general guidance and direction of the Outlet Manager, or his/her delegate and within the limits of the established InterContinental Hotels Group Policies and procedures, the Assistant Outlet Manager's tasks are to provide functional assistance and direction to the Food & Beverage operations of the restaurant / bar as assigned.

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

Create Confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourages Success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced. M ake It Happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

1. Supervises and co-ordinates the day to day functions of the restaurant and outlet employees.
2. Controls all stocks and keep necessary stocks available stored in an appropriate way.
3. Ensures that all service preparations are made and ready for service in accordance with the hotel standards.
4. Ensures that all customers are served according to the set standards and that the colleagues is constantly controlled and supervised.
5. Promotes all menu items and special promotions.
6. Inspects the restaurant daily for sanitation and any malfunction of equipment.
7. Directs outlet colleagues on cleaning procedures and maintaining the restaurant in neat and orderly condition.
8. Assists in implementation and controlling of control mechanism by:

• Using all IHC standards in F&B control.
• Observing and spot checking on the restaurant.
• Controlling the billing procedures for the restaurant, by ensuring that foods and drinks are properly accounted and paid for.
• Ensures that cashiering irregularities are reported to the Restaurant Manager or Food & Beverage Director 9. Assists the Outlet Manager in the administrative work, conducting of pre-meal briefs as required.
10. Ensures that effective communication is carried out with all employees, while keeping an effective communication with your supervisor.
11. Ensures that the monthly one to one meeting with the Outlet Manager is kept and that all documentation is up to date.
12. Performs other duties as may be assigned by your superior from time to time.
13. Conducts continuous job performance evaluation of the colleagues for the outlet under the guidance of Outlet Manager.
14. To formulate training needs and prepare training plans for the colleagues and train them when possible.
15. Identify the need for requisitions i.e. Food & General Stores requisitions

Responsible for: Supervisor, Hostess and Team Member

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set by the hotel.
4. Actively participate in training and development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and evacuation procedures
7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
8. Comply with the Company's Corporate Code of Conduct
9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees

I confirm that I have read and agreed to follow this job description explaining the main duties of my job .<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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