Taleo Systems Administrator, AMER

Hotels Clubs and Spas
Human Resources (HR)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as the Taleo System Administrator , AMER

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

IHG Corporate Office, Gurgaon

This role sits within our HR Systems, Strategy and Shared Services function and reports into the Regional Systems Manager, Americas. The successful candidate will oversee all system administration, configuration and support for Taleo Enterprise across IHG in the AMEA region.

This role will have responsibility for supporting our Taleo optimisation project which will identify key areas for improvement and enhancements based on the global talent acquisition strategy. You'll also support the identification of system discrepancies, plan changes, oversee system testing, oversee the integration between Workday and Taleo within the region and provide detailed data/analysis and reports to the Global CoE and AMEA Resourcing team.

Duties and Responsibilities:

· Support on-going use of Taleo in AMER & Globally including conducting system audits and assisting with user issues
· Act as regional expert for the Taleo system, work with users to resolve simple queries, and escalate more complex issues to the Global Resourcing Systems manager or Oracle for resolution
· Workday - Taleo Integration file review & issue resolution. Contact for HP to escalate Identify new configuration requirements and co-ordinate setup, e.g. new locations, new departments etc.
· Log & manage Oracle support tickets when needed with issues / requests that cannot be resolved internally
· Organize setup of new user logins and instruct new users to register and take on-line web training
· Support the set-up of all attraction channels, job boards and posting platforms within Taleo
· Support the billing process for the system at beginning of the year i.e. Jan 2016 by providing required statistics/reports to the Global COE
· OBI report creation for ad hoc requests when reports are not already available
· Participate in system related projects as required, such as system testing.
· Assist in the review of user training materials and conducting training sessions as appropriate to ensure that Taleo users have the correct level of knowledge to maximise the use of Taleo for all levels of hiring
· Identify opportunities to improve the system health. Create system road map for future enhancements
· Where necessary, oversee the translation of information into hotel ready languages applicable to AMEA region
· Accountable for any new user orientation information to help introduce new users to Taleo<br><br> . University degree or equivalent
• High proficiency of both written and conversational English. Strong communication/consultancy skills to work with end user group and wider global stakeholders
• Business Objects & OBI trained, able to build reports & dashboards and provide analysis
• Demonstrable experience with Global Recruitment Systems and ATS technologies is essential
• Taleo Enterprise systems admin experience (12C or above).

Additional Desired Skills - Not Required
· Working knowledge of systems integrations such as SHL, HireRight and Workday
· Workday experience is a plus
· Experience assisting with the process of designing, developing and implementing systems across the software development lifecycle
· Experience assisting with the discovery of business requirements, analyzing systems design, work flows, processes, testing methodologies, implementing and training
· Experience working on/with integration/migration/upgrade project or team
· Ability to develop, facilitate and/or run Taleo system training for end users
· Experience with eQuest job distribution technology

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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