Guest Service Agent - InterContinental Sanctuary Cove Resort

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a part time Guest Service Agent at the InterContinental Sanctuary Cove Resort. You will have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who is passionate about creating great guest experiences and wants to add value in an environment that will allow them to discover new and innovative products and ways of working within a global brand.

Reporting to the Rooms Divison Manager, you will passionate about creating great guest experiences and want to add value in an environment that will allow you to discover new and innovative products and ways of working within a global brand.

You will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests' needs, comfort and satisfaction are met and their stay is delightful and memorable.

You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times.<br><br> Ideally, you'll have previous experience as a Guest Service Agent or at least one years' experience in a Front Office Team and are looking for the next challenge in your career. You'll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable.

You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster. You must hold a current Australian driver's license and also meet the legal requirements to work in this country.

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including complimentary car parking, discounted duty meals and accommodation and food and beverage discounts. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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