Outlet Manager (Cafe Experience) - Crowne Plaza Doha - The Business Park

Hotels Clubs and Spas
Food and Beverage Service
Department Head
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:


The Outlet Manager is responsible for coordinating functions and activities pertaining to smooth running of the restaurant. He/she should display entrepreneurial spirit, be self-starter, and possess high-energy level.

To provide functional assistance and direction to the Food & Beverage operations of the restaurant as assigned under the general guidance and direction of the Food & Beverage Director, or his/her delegate and within the limits of the established InterContinental Hotels Group policies and procedures.

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

Create Confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourages Success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced. M ake It Happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. Duties and Responsibilities

1. Supervise the day-to-day functioning of all restaurant employees, facilities, sales and costs.
2. Supervise coordinates and directs the prompt, efficient and courteous service of Food & Beverage in the restaurant.
3. Control and analyze, on an on-going basis, the following:
4. Establish and maintain effective employee relations.
5. Conduct, under the guidance of the Food & Beverage Director and the Assistant Food & Beverage Manager, such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity.
6. Develop formal training plans and implements on the job training sessions for restaurant employees.
7. Attends and contributes to the daily Food & Beverage briefings and monthly meetings.
8. Conduct pre-meal briefings and maintains liaison with Executive Chef.
9. Participate in service as necessary in accordance with the requirements and practices of the restaurant.
10. Ensure hotel grooming and appearance standards of the staff in the restaurant are met.
11. Control stocks for daily use in restaurant to ensure service requirements are met.
12. Schedule guest reservations and arranges for private parties in the restaurant.
13. Participate in the preparation of the Food & Beverage department budget and goals.
14. Conduct all administrative work required, including but not limited to:

• Attendance records
• Duty Roster
• Guest index
• Log book


Responsible for: Assistant Restaurant Manager, Supervisor, Hostess and Waiter


1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set by the hotel.
4. Actively participate in training and development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and evacuation procedures
7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
8. Comply with the Company's Corporate Code of Conduct
9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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