Hotel Standards Specialist

Hotels Clubs and Spas
Front Office/Rooms Division
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Recommend a friend - Band 7 USD

Do you see yourself as the Hotel Standards Specialist?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

IHG Americas Regional Corporate Office located in Atlanta, GA offers a select group of corporate positions to be remotely home-based throughout the Americas region. This position is deemed a corporate remote role in order to function more effectively regarding the department's objectives and goals as it relates to assigned IHG branded hotels or specific geographic territories . The preferred locations for this position are Odessa or Midland Texas.

This exciting role will plan and perform system-wide product evaluations and quality assessments in an assigned regional area for franchise and CMH (Company Managed) hotels. Develop and track Hotel Action plans for franchise and CMH hotels, and consult with hotel management to review assessment data and recommend strategies for improvement as necessary.

Essential Duties and Responsibilities - (Key Activities)
•Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Quality Evaluation process and software.
•Schedule and conduct Hotel Opening, Regular, Follow-up, and Special evaluations in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Rules for Operation, Design and Construction, Life Safety, and Service Mark Standards. Conduct De-identification evaluations of hotels no longer in the system, to meet stipulations in the License Agreement.
•Consult with hotel management during walk through on opportunities to improve Service Levels and make recommendations on methods for producing these improvements within suggested the time frames. Develop Action Plans as a guide for hotel management, listing any deficiencies, action(s) required for improvement and target dates of completion.
•Discuss assessment results with hotel owners, General Managers or other appointee. Discussions include, but are not limited to, corrective action plans, timing, and recommendations.
•Submit documented results and other supporting criteria relative to each hotel evaluation to the Quality Department. Prepare and provide short recap to business leads recapping the hotel visit, findings and recommendations.
•Participate on any assigned projects.

Band 7
Competitive salary plus bonus potential<br><br>Education -
Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.

Experience -
4 to 7 years progressive work-related experience in hotel operations or equivalent, with demonstrated proficiency in multiple disciplines/processes related to the position.

Technical Skills and Knowledge -
•Demonstrated clear, concise and communication skills, including adapting both verbal and written communication to the needs and level of user. May be required to use consultative or persuasive communication skills to effectively implement programs or resolve compliance issues with hotel managers.
•Demonstrated working knowledge of personal computers; includes Microsoft applications (Word, Excel, PowerPoint, Access, Internet, etc.).
•Demonstrated ability to effectively manage time, effectively schedule appointments and travel to maximize efficiency and minimize cost.
•Demonstrated the knowledge and understanding of quality standards and procedures in a hotel or similar environment.
•Demonstrated the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in manner and timeframe promised, or follow up to explain status.
•Demonstrated knowledge of training principles and procedures required.
•Strong problem solving and time management skills required.
•Attention to detail and ability to manage multiple tasks required.

Other Information - Ability to travel extensively, 42-50 weeks per year.

Must have the legal right to work in this country
Relocation support is not provided for this role

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program . Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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