Hotel Nurse - Crowne Plaza Doha - The Business Park

Hotels Clubs and Spas
Human Resources (HR)
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

job overview

Under the general guidance of the Assistant Human Resources Manager or delegate, and within the limits of established Policies, Procedures and Human Resources Manual, oversees the administration of the Hotel Clinic and providing medical assistance to all hotel colleagues.

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

Create Confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Encourages Success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced. M ake It Happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

1. To attend to all colleagues medical needs.
2. To attend urgent hospitalization, doctor's care etc. and accompany colleague where possible or appropriate.
3. To ensure that adequate medicine and drugs are available in the Hotel/Accommodation Clinic at all times.
4. To ensure that all Hotel/Accommodation First Aid boxes are replenished in a timely manner at least once a month.
5. To assist Human Resources by keeping colleagues medical records.
6. To help facilitate medical examination of new colleagues.
7. To visit sick female and male colleagues in their rooms if required.
8. To be available at all times while on duty to attend to colleagues medical needs.
9. Obtaining health cards for all colleagues.
10. To ensure proper maintenance of all medical equipment belonging to the Hotel/Accommodation Clinic.
11. To ensure that the Hotel Clinic neat and tidy at all times.
12. To participate in Hotel Health & Safety and Fire Training Program and respond to fire alarms real or drill.
13. To provide monthly and annually accident statistics for the Human Resources report.
14. Be a HACCP committee member and actively improve workplace in terms of Health & Safety.
15. Ensure First Aiders are certified and conduct spot checks on their knowledge.
16. To coordinate Food Handlers annual food hygiene certificates.
17. Obtaining Insurance cards for all senior colleagues & management from the selected company.
18. Update health cards, health certificate & insurance cards on computer.
19. Daily filing for colleagues medical records.
20. Coordinate with driver for transportation assistance.
21. Handling medical reimbursement for all colleagues.
22. Make a memo for health cards & food handlers' fee.
23. Carry out Doctor's orders.
24. Follow up documents in Hamad hospital and other affiliated hospitals.
25. To forward copy of sick leave report to concerned Heads of Department.
26. To liaise with government medical services in order to be informed of the latest medical needs and developments within the country.
27. Organized health check, vaccination campaigns, blood donation drive for all colleagues.
28. Arrange quotations for medical services as and when needed, or replacement nurse.
29. Any other reasonable request by a member of the management team.
30. Cooperate with the company to achieve compliance with FLS legislation.
31. Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes, and ensure they are properly stored after use, report any damage to the supervisor.
32. Not undertake any activity which compromises their personal FLS, or the FLS of others.
33. Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.
34. Coordinate with Qatar Red Crescent in conducting First Aid Training Certified Courses to staff.


1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set by the hotel.
4. Actively participate in training and development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and evacuation procedures
7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
8. Comply with the Company's Corporate Code of Conduct
9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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