Duty / Night Manager - Ramada Hotel & Suites Amwaj Islands Manama Bahrain

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
ME/GCC (Except UAE)
Salary Description:
Wyndham Worldwide
Job Ref:

Duty / Night Manager - Ramada Hotel & Suites Amwaj Islands Manama Bahrain
27 Nov 2016

Position: Duty Manager / Night Manager Department: Front Office Level: 05 Reports to : Front Office Manager JOB SUMMARY: Scope and General Purpose of Job : Responsible for all aspects of managing the Front Office Operations, under the Supervision of the Front Office Manager. Supports the Front Office Manager in supervising, training and inspecting the performance of personnel, ensuring that all procedures are met to deliver service in accordance with standards. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations to achieve excellent day-today operational performance which reinforces the company's values and builds its long term capacity Able to provide clear leadership to team members and assure processes so that business performance is predictable and reliable. Main Duties: Operational: Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Maintains effective communication with all related departments during each shift to ensure smooth service delivery. Will manage rotational shits including night shifts as per schedule. Ensures guests are greeted upon arrival, checked in and escorted to room. Maintains an up to date knowledge of the hotel and local services. Supplies information and responds to guest queries. Maintains an awareness of guest profile through the Opera guest profile system. Ensures effective handover is done, gaining information from Duty Manager and late Shift Leader. Makes control tours of the hotel ensuring electricity usage is at a minimum and security is at maximum. Prepares guest folios with appropriate accounting instructions. Deals with guest queries in a polite and courteous manner. Ensures all necessary reports are compiled and printed for business review and checks that they have been distributed accordingly. Maintains up to date back up reports. Checks all necessary reports including rate discrepancy, housekeeping discrepancy, credit check report, trace reports and routing instructions report. Ensures an effective handover of shift activities to the following shift leader. To conduct Opera close day according to the correct procedure and standard whilst overseeing the auditing of the days business. Maintains an awareness of sales opportunities in maximizing revenue. Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations. Maintains regular and effective liaison between other departments with particular emphasis on security. Cooperates in the performance of any reasonable task requested by the Front Office manager, Hotel Senior Leadership and guests. Laws, Regulations & policies: Ensure compliance with business operations laws. Ensure compliance with hospitality operations laws. Supervise closely all applicable rules of safety in the workplace as well as all statutory laws of the country and Local municipality laws. Associate Relations: Fosters and develops effective employee relations throughout the hotel . Establishes and maintains effective internal communications, including daily briefing and debriefing with own associates to ensure optimum team work and productivity. Looks for ways to motivate and challenge associates. Health & Safety: Ensures that all potential and real hazards are reduced immediately Fully understands the hotel's fire, emergency and bomb procedures Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees Ensures that own staff works in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities. Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniforms and appearance. Miscellaneous
Attends meetings and trainings required by the Department Head / Management. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholders. Maintains own working area, materials and company property clean, tidy and in good shape. Continuously seeks to endeavor and improve the department's efficient operation, and knowledge of own job function. Aware of Hotel fire, bomb and emergency procedures. Aware of Hotel health and safety policies and procedures. Aware of Hotel standards of operation and departmental procedures. Aware of Current licensing relating to own responsibility, and to the hotel. Aware of Accepted methods of payment by the hotel. Aware of Corporate clients generating high business volume.
Other: Performs other duties as assigned to meet business standards Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Minimum 3 years experience in Front Office with at least one year in a Supervisory level. Arabic language would be an advantage.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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