In-House Guest Guide Lead

Hotels Clubs and Spas
Sales and Marketing/PR
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

In-House Guest Guide Lead
28 Nov 2016

Responsibilities/Job Duties: - Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees. - Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area. - Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above budgeted % - Must be able to work days, nights, week-ends, and holidays - Assist with the supervision of In House Markers - Resolve issues pertaining to tour statuses, bookings, coding and etc. - Prepare additional reports deemed necessary by management. - Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). - Direct supervision of In House Marketers: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary. - Perform other related functions not listed. KEY POSITION CRITERIA: - Excellent customer service and selling skills - Strong values of customer service and integrity - Positive, enthusiastic and outgoing attitude - Excellent communication and listening skills - Self-motivated, and goal driven with high propensity to succeed - Demonstrated rapport building skills - High degree of reliability and integrity - Ability to work independently and contribute as a team player - Presents oneself as a professional role model - Physical ability to stand upright on feet for extended periods - Be a team player, supporting and motivating others - High degree of resilience and ability to handle rejection - Ability to quickly build rapport - Sound problem solving and negotiating skills
Minimum Requirements and Qualifications a) Education - High School Diploma or Equivalent b) Knowledge and skills - Ability to work under pressure, time constraints, multi-task, and site specific knowledge of process c) Technical Skills - ACS, TIPS, ePiphany, excel etc. d) Job experience - 2-3 years within the organization, with at least 1 year in the In House Guest Guide department

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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