Housing & Welfare Manager - Crowne Plaza Dubai-Deira

Hotels Clubs and Spas
Human Resources (HR)
Department Head
United Arab Emirates (UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

At InterContinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.

As Housing & Welfare Manager who can handle all related issues and lead a small maintenance/housing team to keep the building under control and in top condition. He will be responsible to review all related policies and procedures to guarantee the maintenance, hygiene / pest control and upkeep of the building.


• Assist in the creation of and work within the established Housing budget.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• It is the housing manager's responsibility to ensure that their establishment is run efficiently, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed.
• Renew all the housing related contracts on time before expiring (Outside housing, Transportation and pest control treatment)

• Monitor the appearance, standards and performance of the Housing Team with an emphasis on training and teamwork
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Manage colleague performance issues in compliance with company policies and procedures
• Ensure team members have an up-to-date knowledge of all rooms
• Maximize awareness of safety and security amongst the Colleagues in the Colleague's Housing.

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Coordinate with the Human Resources Manager to all incoming new hires and implement arrival experience.
• Coordinate with DHR arrange monthly welfare activities for colleagues

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Ensure carried out monthly preventive maintenance and day today maintenance work to be completed as per scheduled.

Do you have what it takes to be a leader in the world's most global hotel company?

If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.<br><br> The ideal candidate has a background in either Engineering, Housekeeping or Security and additional experience as minimum accommodation-in-charge for at least 2 to 3 years in a similar environment. Good organisational skills, a high proficiency in Microsoft Office products, fluency in English and one other language are a prerequisite.

Skills and Knowledge
Leadership skills
English language
Training and willing to help continue the success of the property

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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