Front Desk Agent Overnight - IHG Army Hotels/Holiday Inn Express - Fort Sill, OK

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
09-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R126075

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

1. At IHG Army Hotel/Holiday Inn Express® on Fort Sill, Oklahoma our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn Express brand you're more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

2. As an Overnight Front Desk Agent, you will be welcoming guests in a friendly, prompt and professional manner. You will be registering guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner. You will process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
You will also complete and transmit daily accounting reports and prepare them for review by hotel management, issue, control and release guest safe-deposit boxes, communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up and respond appropriately to guest complaints. You will also be responsible to promote team work and quality service through daily communications and coordination with
other departments.<br><br> 3 Qualifications and Technical skills:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.
Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Required to work the overnight shift
• May be required to work other shifts, weekends, and/or holidays.

You must meet the legal requirements to work in this country:

4 PACKAGE:

In return we'll give you a competitive financial and benefits package which can include healthcare support, pension scheme and fitness club membership. a matching 401 (k) plan (US Only).

Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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