Communications & Project Controller

Travel Management
United Arab Emirates (UAE)
Salary Description:
Emirates Airline & Group
Job Ref:

To manage and control all day-to-day dnata Airport Operation's facility related projects with regards to the communications and data infrastructure and Planning for SP2020 serving as the main liaison person with Dubai Airports and Emirates Group IT. To ensure effective long-term planning under the SP2020 and execution of projects up to 1 year including budgetary needs, preparation and validation of business cases in close co-ordination with Manager Facilities and Planning (MF&P) and Line Departments. To ensure the smooth running and support of existing facilities by managing the provision and monitoring of SLAs with vendors. Job Outline:

• Represent dnata Airport Operations and EK Group departments at the airport (EK Airport Services, EK Group Security, Sky Cargo, etc) on all voice communications related technical requirements such as Tetra radios, Intercoms and Voice Switch applications, with Dubai Airports (DA) and Dubai Police (owners of tetra radio system). Accountable for managing the performance (PM) of staff to ensure the efficiency running of the technical support team.

• Develop and execute facility projects on behalf of line departments of dnata Airport Operations, such as the setting up of all new facilities, control centres, allocation centres, new offices, major moves of office space including those related to the SP2020 planning. Conduct a functional needs analysis to ensure the project scope is aligned with the business needs and objectives.

• Responsible for communicating and advising VP Business Support and Manager Facilities & Planning on facility issues (including equipment and systems) ensuring that these facilities have the right infrastructure in place to support both IT/Communications and other facilities.

• Develop a detailed requirements specification document for Dubai Airports and Engineering Projects (EP) in order to ensure that the facility caters to all aspects of operational needs including those planned within SP2020. Monitors and controls the DA/EP project implementation through defined and agreed project milestones.

• Identify, plan and formulate the integration of systems across departments within dnata Airport Operations as well as with external parties in order to automate communications and provide collaborative decision making tools for Airport Operations.

• Responsible to analyse business requirements and establish budgetary needs pertaining to communications and systems for dnata Airport operations taking into account operational growth, new buildings, facilities/services (including SP2020) and any anticipated changes in equipment profile.

• Conduct detailed system assessments for all communication equipment and non EG-IT related systems and act as an advisor to MF&P and Procurement to facilitate the vendor selection and procurement process.

• Establish the requirements for installation and implementation of communication systems with DA, vendors and external contractors in order to ensure efficient and timely installations. Manage the maintenance of trunk radios and intercoms through provision of an in-house first level service, referring all 2nd level repair jobs to the maintenance contractor.

• Formulate and conduct training sessions for communication equipment and special systems operations to all users on the proper use of these equipments to ensure maximum returns on the investment.

• Research industry best practices and provide technical guidance to MF&P in implementing new technological advancements with the aim of increasing business efficiency.

- Airport Operations.Other : 8+ Years
- Degree or Honours (12+3 or equivalent)
- Practical experience in facilitating/planning communications and IT related aspects in project and non-project of which at least 3/4 years in a supervisory capacity in an airport / port or other similar environment.
- It is desirable to be a certified First-Aider or Fire-Warden.
- Project management expertise essential.
- Prior knowledge of purchases and stores will be advantageous.
- Good working knowledge of MS-word, MS-excel, MS -ACCESS and MS-PowerPoint
- A strong understanding of relevant communication technologies and equipment, especially those in use within an airport environment. Detailed knowledge of the working concepts of communication equipment as also data / message communications such as Trunk Radios, intercom systems, switching systems, VHF radios etc.
- Knowledge of LAN / WAN / RF networks, Computer hardware, Airline systems knowledge, communication systems (such SITA, AFTN) etc. would be advantageous.

Safety Sensitive Role:

This role has been designated as a Safety Sensitive Position i.e. a position which involves activities where, because of risk to the individuals concerned or to others, the employee needs to have full, unimpaired control of their physical and mental capabilities. It will therefore be necessary for the provisionally selected candidate (if not working in a current safety sensitive position) to undergo a medical check- up with our Emirates Clinic for a fit to work evaluation, prior to a decision being taken to select / not select. There is no action to be taken at this stage, this is only for information.

At dnata, our style of delighting customers is unique. That's why we attract the best people in the industry - people who can apply imagination to their work. We are growing quickly - and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You'll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people - and we're always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply.

Contact Details:
Emirates Airline & Group
Tel: .
Contact: HR Department

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