Tour Reception Agent

Hotels Clubs and Spas
Administration and Secretary
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Tour Reception Agent
13 Dec 2016

Must be courteous and cheerful when greeting guest. Must be quick and accurate in completing front desk duties. Is to keep close attention on desk at all times. Needs to handle delicate situations with guest in an appropriate manner.

- Run tour reception report, manifest off CRS; verify the tours for the day.

- Prepare all tour sheets for sales reps.

- Greeting guest verifying that all information on survey is correct.

- Assigning tours accurately to each representative and maintaining sales rotation.

- Dispositioning of all tours and non-tour information into the CRS System.

- Rerunning tour reception report to make sure all information that was entered into system is accurate.

- Make copies of paperwork to distribute to upper management.


Minimum Qualifications:

- Computer Skills Required

- High School Diploma

- Communication Skills

- One year of general office experience

- Must be proficient in the use of the Central Reservation System (CRS)

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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