Project Director - Phuket

Hotels Clubs and Spas
General Management/ GM
Top Management
Salary Description:
Wyndham Worldwide
Job Ref:

Project Director - Phuket
21 Dec 2016


SVP Sales


- Marketing Manager (as applicable)
- Sales Manager (as applicable)
- Sales Consultants (as applicable)
- Office Administration Manager (as applicable)
- Owner Referral Manager (as applicable)
- Field Marketing Teams (as applicable)


Internal: Corporate departments
External: Guests, community groups


To actively contribute to the company vision of making holiday dreams come true by effective and efficient operation of their designated sales site through ensuring defined targets are met monthly and annually.

The Project Director is responsible for the financial management, sales staff development and retention, internal and external customer satisfaction and creating a positive community relationships.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

- Setup the Sales and Marketing model for Phuket

- Effectively administer and openly support all Company and sales policies and guidelines

- Deliver the required sales targets for the site

- Represent the Company in an ethical, moral and professional manner at all times
- Provide appropriate training, education and performance monitoring for sales team
- Continually support and motivate staff to achieve performance goals
- Manage the performance of sales staff and take corrective action where required
- Ensure that the sales team participate in regular, productive sales meetings
- Acknowledge the achievements of team members
- Lead by example in both professional and personal conduct
- Be up to date with and ensure the sales site conforms to industry and Company best practices
- Work proactively to support all Company marketing programs and ensure sales staff are educated on marketing strategies and site generated lead targets are met
- Establish a positive team attitude towards exceeding site generated lead objectives
- Actively participate in training sessions and sales meetings and provide visible on-site support to the sales team
- Ensure the sales & marketing management teams provide a positive interface with all on-site and corporate departments and actively supports the Developer Representative's recommendations
- Share the role of presenter/trainer as required
- Develop community relations between the Company and the neighbourhood through positive representation and proactive community awareness
- Utilise sales, marketing and fiscal reports to assist in managing the site profitability
- Actively supporting and modelling compliance with company policies and procedures


- Ensure currency of required permits, licenses certifications etc. to enable sales operations
- Ensure all employees stay current with required government licenses, work permits, etc.
- Build, develop and manage an engaged team with a Count on Me! attitude and living our core values of Integrity, Leadership, Innovation and Growth
- Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
- Establish service quality standards based on internal customer requirements
- Identify trends/root causes and take action to ensure desired results are achieved
- Develop and sponsor initiatives that foster open communication
- Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
- Employees must ensure they comply with WVRAP's OH&S Policy, procedures and any reasonable instruction given by WVRAP.
- Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
- Display a Count On Me! service to all internal and external parties.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.


- Minimum 3 years experience in management of timeshare sales environment in the Asia region
- Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business
- Demonstrated empathy and the ability to build upon other people's ideas
- Proven ability to implement alternative methods to achieve goals in the face of obstacles
- Ability to meet tight reporting deadlines without compromising quality
- Proven leadership, motivating, coaching and performance management skills
- Ability to plan for line requirements and attract, recruit and retain quality sales staff
- High level application and focus to drive sales (using sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale)
- Strong personal values regarding customer service, delivering on the promise and integrity
- A solutions focus and problem solving ability
- Ability to conduct effective meetings
- Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale
- Positive and enthusiastic attitude and ability to inspire same in other
- Excellent written and verbal communication skills
- Works positively and constructively with all levels within the Company
- Presents oneself as a professional role model
- Ability to works effectively with all levels employees and guests
- Ability to recognise financial trends and their application to the business and to put in place plans to enhance profitability of the sales site
- Working knowledge of computer software and sales applications

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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