General Manager

Hotels Clubs and Spas
General Management/ GM
Top Management
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

General Manager
05 Jan 2017

Wyndham Hotel Group is excited to add the Summit, a Dolce hotel to our portfolio of amazing properties. The Summit hotel offers 239 contemporary and comfortable guest rooms focused on relaxation. With over 34,500 square feet of indoor and outdoor meeting space, including 10,700 square feet of terrace and gardens, the blank canvas at the Summit provides infinite possibilities to plan your next celebration or exceptional meeting. Opening in early 2018

Currently, we are searching for an all-star General Manager to join the team of the Summit and lead this brand new property to success. The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.


- In conjunction with the Director of Sales, conduct daily WBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Wyndham standards, and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Wyndham standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Oversee and assist in the Wyndham budget process as required.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Prepare and conduct all management interviews and follow hiring procedures according to Wyndham S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all Executive Committee members performance appraisals according to Wyndham S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Wyndham S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Complete required corporate training modules, and become certified to train those as required.
- Perform any other duties as requested by the Vice President or Regional Director of Operations.


- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must have valid driver's license for the applicable state.

Physical Requirements:

- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

As one of the world's largest hotel companies, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries -all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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