Royal Service Agent

Hotels, Restaurant
Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Worldwide, United Arab Emirates (UAE)
Salary Description:
1,500.00 AED
Apt Resources, Dubai
Job Ref:

Description :
Our client, a renowned leader in the Hospitality Industry located in Fujairah, UAE is seeking for dynamic professionals to join their team.

Vacancy No : 2283
Location : Fujairah - United Arab Emirates
Industry : Hospitality / Tourism / Recreative
Staff Level : Rank& File
Industry Experience : 2 years
Experience In Same Role : 1 year
Salary : 1,500.00 AED
Other Benefit :
Accommodation, food, transportation, Quarterly Service Charge, Medical & Life Insurance, Uniform, Duty Meals, One Way Ticket on 1st year and Two Way on 2nd Year

Details :
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
*Consistently offer professional, friendly and engaging service
*Process all external and internal calls either by redirecting calls or assisting the caller
*Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
*Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
*Maintain and monitor the “Royal Service” software system
*Serve as a liaison for Guests requiring information relating to all aspects of the hotel
*Handle and distribute faxes, voice messages and written messages for internal and external Guests
*Have full knowledge of the hotel’s emergency procedures
*Follow department policies, procedures and service standards
*Follow all safety policies
*Other duties as assigned ***

*Previous customer related experience an asset
*Must possess outstanding guest services skills and sophisticated verbal communication skills
*Computer literate in Microsoft Window applications required
*Strong interpersonal and problem solving abilities
*Highly responsible & reliable
*Ability to work well under pressure in a fast paced environment
*Ability to work cohesively with fellow colleagues as part of a team
*Ability to focus attention on guest needs, remaining calm and courteous at all times

Qualified candidates may directly apply by sending CV with updated photo to

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Contact Details:
Apt Resources, Dubai
Tel: .
Contact: Ms. Elaine Marie Santos

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