Assistant Administrative Operations Manager - Grand Desert, Las Vegas

Hotels Clubs and Spas
Sales and Marketing/PR
Middle Management
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Assistant Administrative Operations Manager - Grand Desert, Las Vegas
11 Jan 2017

Summary Under the direction of the Administrative Operations Manager the Sales Administration Supervisor is accountable for all aspects of managing the Sales & Marketing administration office and staff to include tour reception, contracts, gifting, accounting, payroll and some marketing functions. This position has the authority to make hiring and termination decisions. Implements and ensures tight internal controls are followed for the protection of the associates and company assets. Essential Job Functions:

- Supervise all aspects of administration staff to ensure tasks are being performed accurately and expediently. Schedule work hours to have complete coverage of all work areas yet eliminating unnecessary overtime. Interview, hire, train and provide consistent performance evaluations to all staff members.

- Process new hire documents for all sales, marketing and administration associates and forward to HR contact timely.

- Maintain copies for personnel files at sales office and enforce wage and hour policies.

- Assist with check-in of touring guests, processing of all contract documents, and dispersing of premiums if needed.

- Communicate, review, validate and approve month-end close process including complete quarterly audits.

- Perform various accounting functions to including coding of invoices, new vendor set up, control summary workbook, sales overhead variance analysis, travel and expense reports, and cash fund(s) reconciliations.

- Review commission payroll for accuracy. Notify appropriate departments at the Regional Office or Corporate Office of any discrepancies.

- Assist sales representatives with any commission or bonus errors.

- Proactive partnering with sales, marketing and regional leaders to continuously analyze, and access the development of current and new procedures. To ensure all processes and regulations are followed.

- Ensures compliance with all Contract Standards/Business Rules and enforce all requirements of WVO's Standard Operating Procedures, PCI and PII policies.

- Other duties as assigned.


- Serves as a resource/ expert with the business operation.
- Represents in meetings if Administrative Operations Manager is not available to attend.
- Ensures site is accurately complying with document storage requirements.
- Ordering and inventory of collateral and office supplies.
Scope/Financial Responsibility:
Describe quantifiable measures that will help define the value of the position. Examples include size of budget, business metrics, etc. Also, describe the impact on revenue, profit or expenses by stating activities that could affect financial results of Wyndham Vacation Ownership. The Sales Administration Supervisor is accountable for all daily aspects of the business. The Supervisor is accountable to meet WCF Scorecard metrics, Accounting Deliverables, adhere to SOP Guidelines and maintain site expenditures within defined budgetary requirements. Inefficiencies in this role can affect securization of documents, delays in payroll, bottom line and profit margins. Travel Requirements: Minimal travel may be required for training or summit purposes. (5% )
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

- Ability to:

- building trust & sound working relationships

- encourage and facilitate cooperation, teamwork and pride.

- effectively recognize and resolve conflicts

- make objective decisions timely and effectively.

- work under high stress and fast paced environment

- overcome difficult customer complaints and objections

- be detail oriented, accurate and thorough

- effectively direct staff and workflow of the department in order to meet deadlines

- r ead and interpret documents such as guidelines, instructions, and manuals.

- Flexibility/Adaptability/Managing Multiple Priorities

- Possess diagnostic skills and problem solving skills.

- Possess leadership and supervisory skills.

- Skilled to drive results effectively

- Skilled to motivate staff to develop necessary job-related skills to improve job performance

- Possesses strong written and verbal communication skills

Minimum Requirements and Qualifications:

- HS Diploma/GED

- Associate's degree or two-year technical certificate; or 6 months to 1 year related education and training

- Proficient in Central Reservations System, EPNY, SalePoint, and Mainframe (preferred)

- Must thoroughly understand contract standards and/or business rules

- Flexible work hours (from as early as 6am to as late as 10pm)

- Ability to work a flexible schedule to include evenings, weekends, and holidays

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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