Housekeeping Team Leader - Ramada Encore Doha

Hotels Clubs and Spas
Front Office/Rooms Division
Supervisory level
ME/GCC (Except UAE)
Salary Description:
Wyndham Worldwide
Job Ref:

Housekeeping Team Leader - Ramada Encore Doha
09 Apr 2017

Overview of duties Ä To work on a rotation basis whenever required supporting the Housekeeping Supervisor to ensure a smooth, prompt and efficient day to day Room and Public Area cleaning complying strictly to the standard. Ä Implement duties in line with the set Quality standards, Hygiene and Safety requirements. Ä Ensure that Housekeeping administration requirements are up to the set standards established by the Management. Ä Perform any other duties that may be assigned from time to time by the Manager or the Management. Main responsibilities Ä Report for duty punctually in full regulation uniform. Ä Provide a courteous and professional service at all times. Ä Maintain good working relationships with other colleagues and all other department. Ä Know the services offered by the Hotel and encourage the guests to use them during their stay at the Hotel. Ä Assign jobs to Housekeeping Attendants on a daily basis. Ä Communicate on a daily and weekly basis any operational matters with the Housekeeping Attendants and Housekeeping Supervisor or Housekeeping Manager. Ä Aware of all Ramada Encore and Brand policies & requirements standards. Ä Report shortcomings in the section operation to the Housekeeping Supervisor or Housekeeping Manager for ratification. Ä To perform secondary duties as assigned by the Housekeeping Supervisor or Housekeeping Manager. Ä Report discrepancies and irregularities to the Housekeeping Supervisor or Housekeeping Manager. Ä Assist the Housekeeping Attendants whenever required. Ä Ensure that new team members are given orientation and are introduced to all equipment used and the other team members within the section, prior to the commencement of their first shift. Ä Analyse and take corrective measures whenever mistakes are made. Ä Have a complete understanding of the Hotel's employee handbook and adhere to the regulations contained within. Ä Maintain a high standard of personal appearance and hygiene at all times. Ä Have a complete understanding of and adhere to the Hotel's policy relating to Fire & Emergency, Hygiene, health and safety. Ä Have a good relationship with all colleagues. Ä Be understanding, supportive, encouraging and helpful to all. Ä Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible. Ä Establish good working relationships with the guests and the team. Ä Ensure that the services offered and the provisions provided to the guests are up to the Hotel's standard. Ä Ensure guests are attended quickly and any complaints handled tactfully and diplomatically. Ä Forward all relevant information to the other departments in the Hotel promptly. Ä Ensure shift checklist are filled on every shift, checked and filed accordingly. Ä Controlling room situation and constantly maintaining close communication with Front Office. Ä To ensure and check that the quality and quantity of cleanliness are met on a day to day basis. Ä Ensure that all entries in the logbook is read and followed up if necessary. Ä Take part and Conduct training in the technical training of trainees within the department. Ä Take part in departmental meetings, as well as internal training sessions. Hygiene / Personal safety / Environment Ä Ensures all areas accessible to guest are clean and tidy. Ä Applies the Hotel Safety Regulations (fire hazards etc). Ä Ensures respect of the Hotel's commitments to the environment (energy saving, recycling and sorting waste etc). Reporting line Ä Reports to the Housekeeping Manager. Profile Education / Professional experience Ä High-school Diploma to Degree, Vocational Certificate in Hotel Management or equivalent. Ä Minimum of 2/3 years' experience in Hotel Industry. Ä Previous experience in a multi-cultural environment is essential. Ä Fluent in English and 2nd language would be a plus. Skills / Qualities Ä Possessing a high level of people skills, communicating efficiently and professionally at all levels. Ä Working effectively and cooperatively with others internally and externally, developing and using collaborative relationship to facilitate the accomplishment of work goals. Ä The ability to plan and priorities own work in order to achieve deadlines.
Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Minimum 2 years experience in GCC

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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