Reservations Manager

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
United Arab Emirates (UAE)
Salary Description:
Raffles Hotels and Resorts
Job Ref:

About Raffles Dubai: Not only close to Dubai's best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do

About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as:

Reservations Manager

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business
• Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
• Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction
• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings
• Track calls using standard call conversion sheets and report results daily, weekly and monthly
• Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
• Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required
• Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)
• Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these
• Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed

Personal Attributes:

• Creativity, Stress Management, Self Development, Listening and oral Skills
• Ability to handle multiple tasks

• Ability to delegate and organize work flow

• Ability to meet deadlines consistently

• Leadership skills

• Managing, training and instructing skills


• Degree/Diploma in Training and Development or Hotel Management

• Working knowledge of Opera, Microsoft Office.


• Minimum 3 years experience in Hotel or Resort.

• Luxury hotel or resort background preferred

• Understands the local culture and have worked in the region.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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