Sales Executive

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Middle Management
Location:
Asia
Salary Description:
Competitive
Posted:
22-Jun-17
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RSA00359

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan, located in the "Hawaii of Asia" - Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort's 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

KEY ROLES & RESPONSIBILITIES

• Maintain complete knowledge of:
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities

• Promote positive relations with guests and employees

• Accommodate all guest requests expediently and courteously

• Acknowledge all customers and handle guest complaints to their satisfaction

• Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette

• Handle telephone enquiries according to departmental procedure

• Review in-house guest list and be familiar with guest names and room locations

• Follow-up with in-house guest to ensure on-going service to the guest

• Develop professional relationships with key players in the designated Market segment to build business

• Liaise with banquet team to ensure correct set-up of function to meet guests needs

• Arrange site inspections for potential guests

• Maintain high level of knowledge of the competition's product

• Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English

• Able to develop rapport with Colleagues and Management staff

• Strong organization and time management skills in prioritizing work assignments

• Computer literate

• Ability to do basic arithmetic

• Understanding and ability to work in a multi-cultural environment

• Excellent follow-up and documentation skills

• Service industry experience preferably in a four or five star hotel

• Ability to calmly and effectively execute last minute requests

QUALIFICATIONS

• Post Secondary Education

EXPERIENCE

• Minimum 1 year's experience in hotel operations in hotel operations , related to or preferably in special events , weddings , conference services etc

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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