Customer Service Consultant

Industry:
Hotels Clubs and Spas
Department:
Customer Service
Level:
Others
Location:
Australasia
Salary Description:
Competitive
Posted:
25-Apr-17
Recruiter:
Wyndham Worldwide
Job Ref:
1706346

Customer Service Consultant
20 Apr 2017


- Are you a Customer Service professional with sales or reservations experience?
- Do you want to be a part of a great travel company?
- Do you love holidays, love to talk and are a quick learner?

Here is a fantastic opportunity to join a great team with a positive culture! If you are passionate about customer service and thrive in a fast paced environment - we look forward to hearing from you!

We are looking for enthusiastic, high performing individuals to contribute to the success of our company vision of making holiday dreams come true! Join our Owner Servicing and Reservations Call Centre where you will answer inbound calls from WorldMark Owners, assisting with their holiday plans, responding to enquiries with confidence and enthusiasm and effectively resolving complaints through First Call Resolution.


- Full Time position with a approx. 1 weekend shift per month

- Monday - Friday 11:00am - 7:00pm


- Starting Monday 22 nd May 2017 with a 5 Week Full Time training period


- Must be flexible to work during the Call Centre operating hours of Monday - Friday 7am to 8pm; Saturday - Sunday 8.30-4.30 and public holidays.

To be considered for this great opportunity it is essential that you have the following skills and attributes:

- Exceptional customer service skills
- Professional telephone manner and a positive attitude
- Sound time management skills
- Ability to work autonomously and in a team
- Enthusiasm in applying sales techniques to maximize reservations towards targets
- First-rate problem solving and negotiation skills
- Experience in complaint handling and conflict resolution preferred
- Use of reservations/travel booking programs desirable but not essential
- Experience with Microsoft Outlook is essential

Qualifications
Who are we? Wyndham Vacation Resorts Asia Pacific, part of the Wyndham Worldwide Group and is one of the market leaders in Vacation Ownership. We are a fast-paced, progressive and dynamic company enjoying constant growth, constantly striving to make our Owners holiday dreams come true!

What do we offer? Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, subsidised private health insurance, fortnightly massages, training opportunities and a fantastic working environment on offer!

Wyndham WorldWide is an Equal Opportunity Employer

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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