Event Manager

Hotels Clubs and Spas
Food and Beverage Service
Department Head
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Just steps from the Champs Elysées and Arc de Triomphe, Le Royal Monceau , Raffles Paris is the most exciting luxury hotel in the City of Lights, combining Parisian Chic with relaxed sophistication.
Imbued with the original spirit of the 1930s when it first opened, this contemporary masterpiece designed by Philippe Starck features 149 spacious rooms and suites , with three outstanding Presidential Suites, a 99-seat cinema , an art gallery, an exclusive service of Art Concierge a private art collection, a 1,500 sqm SPA and award winning restaurants.
Colourful and wonderfully sophisticated, Le Royal Monceau, Raffles Paris is the epitome of Parisian vibrancy and elegance, both timeless and of its time, an oasis for the well-travelled and one of the world's great hotels.

To exceed guest needs in planning and executing each event while ensuring the best return value for the hotel.


• To handle and manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, and sales calls with Sales Manager if required

• Develop lead sources through prospecting, referrals, trace files, and cold calls

• Conduct site inspections with prospective and existing clients

• Develop and implement new sales strategies, tactics and action plans for account base

• Yield guestroom and function space daily to ensure optimum potential through the use of Opera and IDEAS system

• Within established parameters, quote and negotiate prices

• Responsible for preparing contracts that will go directly to the client for approval

• Manage events from beginning to end, processing all the information pertaining to the booking to include but not limited to:

• Confirm electrical, internet, telecom, audio-visual and exhibit requirements

• Obtain guarantees of food and beverage events for Banquets and kitchen.

• Prepare creative menu proposals with the Chef while always keeping in mind food cost, labor cost and kitchen facilities

• Maintain and update current account information in Opera and hard files

• Responsible for continually monitoring and sufficiently washing guestroom block in order to ensure a more accurate forecast

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

• Ensure that deposits/cancellation fees where applicable are forwarded to Accounting

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly

• Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group

• Maintaining visibility throughout the program by being on-site client liaison

• Follow up post-event to address any issues whilst soliciting return business

• Be knowledgeable of and enforce local and state regulations re: health and safety

• Attend departmental communication meetings and sales and operations meetings

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the department as well as the Hotel

• Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.


• Good understanding of luxury market

• Working knowledge of Opera, Word, Excel, Meeting Matrix and PM systems.

• Good understanding of all hotel departments particularly housekeeping, front office, banquets and kitchen

• Must have strong interpersonal skills with attention to detail

• Strong written and verbal communication skills

• A team player with a positive attitude

• Must be organized and ability to work and follow systems and procedures

• Must be adaptable to change of strategy, ideas, systems etc.

• Professional sales and presentation skills

• Proficiency in organizational planning with the ability to multi-task

• Self-motivated, creative and confident, with a highly energetic personality


• Bachelors degree in Hotel Management


• Minimum two years experience in hotel Group, catering and conference sales/sales. Additional experience in the hospitality industry an asset

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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