Front Office Agent

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive
Posted:
22-Jun-17
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RDB01378


About Raffles Dubai: Not only close to Dubai's best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do

About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as :

Front Office Agent

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:


• Register and room all guest arrivals according to established procedures

• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

• Maintain cashier float and ensure accurate daily report of all money received

• Cash hotel guests' personal and travelers checks and assist with currency exchange

• Keep abreast of all modifications to accounting policies and procedures

• Attend to guests' request of using the service of safety box at all times

• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property

• Ensure that the guests depart the hotel with a positive impression of hotel service

• Perform the audit balances and prepare all reports for audit in an orderly fashion

• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

• Maintain comprehensive knowledge of standard reservation procedures

• Maintain exemplary department standards of behavior and appearance and attitude

• Ensure front desk work area is kept clean and in an orderly state at all times

• Is fully aware of the Credit policy

• Adhere to OH&S policies and procedures

• Perform related duties and special projects assigned

Qualifications:

• Previous customer related experience preferred

• Previous PMS experience an asset

• Computer literate in Microsoft Window applications an asset

• Must be able to type 25 words per minute

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Experience:

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel


Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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