Sales & Marketing Coordinator

Sales and Marketing/PR
Job Role:
Sales Assistant
Staff- Line level
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw, scheduled for opening in 2017, not only brings a new luxury hotel to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It will offer its guests 103 elegant guestrooms and suites; a restaurant with an outdoor terrace with seasonal menus showcasing Poland's rich produce and cuisine; a bar and cigar lounge; and a pâtisserie that will evoke Hotel Europejski's fascinating story. The hotel will also house a spa featuring six treatment rooms.

If you are looking for a dynamic environment for growth, please join us as:

Sales & Marketing Coordinator

Exceptional, warm and engaging service is the hallmark for the Raffles experience. As Sales & Marketing Coordinator, you will provide exceptional support for the sales team and turn moments into memories for both your internal and external guests.

Summary of Responsibilities:
Reporting to the Sales and Marketing Director, responsibilities and essential job functions include but are not limited to the following:

• Administrative support to the Sales Team and the Sales & Marketing Director
• Data input of all sales group transactions and activities in the system
• Co-ordinate documentation or tasks associated with the sales department including regional sales team as assigned and as required by established and prospective clients including sites, client arrivals/departures, travel shows
• Maintain excellent relationships with clients, suppliers, industry colleagues while exceeding Raffles Service Promises and Standards
• Prepare sales agreements accurately
• Coordinate site inspection rooms
• Filing and sorting of correspondence, mail and faxes
• Respond to sales leads, guest room night requests, function space and any enquiries from established and prospective clients
• Month End duties as administrator
• Public Relations administration support Other duties as assigned by the Sales & Marketing Director and the Sales Team


• Impeccable grooming and presentation
• Demonstrated excellent organizational abilities, attention to detail and resourcefulness a must
• A successfull experience in an administrative capacity or an experience requiring a high level of guest service involving sales interactions
• Completely fluent English language skills and excellent communication skills; both written and verbal
• Clear, precise, professional and helpful telephone manner
• Demonstrated a high level of responsibility and commitment
• Proven capable of remaining focused in a fast paced environment with minimal supervision
• Demonstrated team player with proven success in relationship building
• Sincere desire to work with the public and colleagues in a warm, welcoming and professional manner
• Demonstrated commitment to provide excellent service and exceed guests' expectations
• Proficient administrative abilities
• Completely proficient in the system, Property Manager -Outlook, Windows, Microsoft Excel, Microsoft Word, Publisher
• Ability to compile and understand financial reporting Visa Requirements: Open to European Union citizens only


We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit and .

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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