In Room Dining Assistant Manager

Food and Beverage Service
Job Role:
Other Role
Salary Description:
Raffles Hotels and Resorts
Job Ref:

In Room Dining Assistant Manager

Summary of responsibilities:

• Maintain a clean and safe work environment.

• To be aware of all hotel service and promotions in order to assist any guest.

• Keep an up-to-date knowledge of the menu, beverage list and wine list.

• Review all group resumes and BEO in order to ensure the successful completion of all IRD. Responsibilities as outlined in the resumes or BEO.

• Keep an up-to-date knowledge of the menu, beverage list and wine list as well as ensure that all colleagues do the same.

• Ensure that standards are maintained and all documentation pertaining to the standards are utilized (i.e. F&B basics, process briefs, jtc's, etc) each shift.

• In addition, ensure that all colleagues and leaders receive the necessary training on the standards.

• Ensure the proper organization of all service equipment.

• Ensure proper mis en place and station set up to ensure a smooth operation.

• Supervises and assists in service for VIPs.

• Check outgoing orders for accurate set ups.

• Do daily food and beverage requisitions.

• Coordinate Floor checks and guest room pickups.

• Together with the Manager, is responsible for progressive corrective action for colleagues when performance issues occur.

• Handle guest requests and complaints.

• Maintain communication between IRD and all supporting departments.

• Maintain good working relationships with all fellow colleagues and leaders in IRD as well as supporting departments.

• Allocation of duties to different shifts and team members.

• Checking of tray and table set up to ensure departmental standards is always maintained.

• Overall responsibility of cleanliness and maintenance of all equipment (including menus).

• Other duties as assigned.

Preferred Knowledge & Experience (The nice to have):

• Proficient in the English language (verbal & written), second language is an asset.

• Minimum of 2 years of progressive management experience in a luxury hotel or a related field. Knowledge of Excel, word, and Micros system.

• College or University diploma in the hospitality field is an asset.

• Must be flexible in terms of working hours.

• Must be physically fit in order to lift items up to 30 kilograms.

• Must have great leadership and communication skills.

• Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must maintain composure and objectivity under pressure.

• Must be able to handle a multitude of tasks in an intense, ever-changing environment.

• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.

• Freestanding restaurant experience necessary or luxury hotel a plus.

• Strong food & beverage knowledge.

• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail.

• Ability to meet deadlines, work under pressure and work independently.

• Ability to handle multiple tasks.

• Strong leadership skills and the ability to motivate people.

• Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet. Oversee restaurant operations.

• Ability to calculate/analyze data.

• Attention to detail and strong sense of urgency.

• Focus on quality and revenue as the primary path to profits.

• Articulate ideas and concepts easily and express point of view with confidence.

• The ability to think 'out of the box' and see the big picture.

• He must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line.

• Strong experience in computer programs such as: Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.

• Knowledge in Fairmont Hotels Adaco, Attendance Enterprise, Restaurant Manager, Property Manager, NetVu Point an asset.

Required Qualifications (The non negotiable):

• College Diploma

• Strong Food & Beverage knowledge

• Highly detail oriented with excellent communication and organizational skills.

• Creative, self-motivated and energetic team-player.

• Able to smile and perform under pressure

• Excellent organizational skills required

• Passion for food and beverage

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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