Waiter/ Waitress

Industry:
Hotels
Department:
Food and Beverage Service
Job Role:
Food & Beverage Waiter
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive Salary Offered
Posted:
08-Nov-17
Recruiter:
Al Khoory Hotels
Job Ref:
AKAH

JOB DESCRIPTION

Job Title: WAITER/WAITRESS
Department: FOOD & BEVERAGE
Division: FOOD & BEVERAGE ADMINISTRATION
Reports To: CAPTAIN
RESTAURANT SUPEVISOR
Subordinates:
(if applicable) NOT APPLICABLE

I. JOB SUMMARY

To provide quality service to restaurant guests by providing prompt and courteous food and beverage service.

II. Main Duties and Responsibilities

• Provides value added service to guests by providing high standards of service to meet or exceed guest expectations
• Communicates effectively with guests, co-workers and supervisors
• Demonstrates teamwork by co-operating and assisting coworkers as needed
• Performs other duties as necessary to provide service and teamwork
• Provides prompt, courteous service by bussing, serving and setting tables
• Accurately records, pre-checks and picks-up all food and beverage orders.
• Serves guests their food and beverage orders in prompt and courteous manner.
• Sets tables as needed prior to guest arrival.
• Contributes to guest satisfaction by attending to restaurant guest needs.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.
• Informs Supervisor or Manager of any guest dissatisfaction.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Projects a favorable image of Al Khoory hotels to the public at all times.
• Report for duty punctually wearing the correct uniform and name badge at all times.
• Provide a courteous and professional service at all times.
• Maintain good working relationship as with colleagues, and all other departments.
• Have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.
• Maintain a high standard of personal appearance and hygiene at all times. To have a complete understanding of the Hotel’s employee handbook and adhere to the regulation contained within.
• Carry out any other reasonable duties and responsibilities as assigned.

III. JOB ACCOUNTABILITIES

• Ensure 100% Customer Satisfaction

IV. KEY PERFORMANCE INDICATORS (KPIs)

• Minimize valid Customer Complaints by ___%
• Increase customer satisfaction level by ___%


V. COMMUNICATION & WORKING RELATIONSHIPS

External: Guests
Internal : Restaurant Supervisor
F&B Staff
Kitchen Staff

Contact Details:
Al Khoory Hotels
Tel: .
Contact: HR Department

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