Senior Technical Support Engineer - IT - India

Job Role:
Chief Engineer
Salary Description:
Job Ref:

Job no: IND2017-B13
Location: Bangalore
India Head Office
IT Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

The Role:
As Senior Technical Support Engineer, you will supervise the 24/7 shift team to ensure that the performance obligations of in-house IT systems are met. You will monitor, administer and support the organisation's IT systems, including gathering and analysing data in support of systems management, maintenance and performance. Additionally, you will be responsible for generating and compiling reports based on the shift team's findings, complete with probable causes and possible solutions to systems issues.
Qualifications & Requirements:
You will have:

• A university degree in the field of computer science/engineering or information systems

• Certification in at least one mainstream platform including Microsoft technologies, network and switching, security, Unix/Linux technologies and voice/telephony technologies

• At least 4 years' work experience in a similar supervisory role of operational IT support teams

• Working technical knowledge of IT systems and IT fundamentals including the OSI reference model

• Hands-on troubleshooting experience

• Ability to analyse and diagnose problems in a methodical and timely manner

• Ability to produce operating procedures and systems documentation.

About Us: M.H. Alshaya Co. is a leading international franchise operator for over 80 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,500 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 50,000 people from over 120 nationalities.
Advertised: 17 Aug 2017 India Standard Time
Application close:

Contact Details:
Tel: .
Contact: HR Department

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