Reservation Agent

Front of House
Job Role:
Reservations Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive salary
First Central Hotel
Job Ref:
Reservation Agent

First Central Hotel Suites, is seeking to employ an experienced Reservation Agent who possess a quality of a hard working, passionate candidate, interested to work in a mutli-culture organization able to contribute and deliver the following :

First Central Hotel Minimum requirements:
- Male or female candidate
- Atleast 2 years experienced in a similar role
- English , Arabic speaking
- Knowledge in protel or opera
- Computer literate with proficiency in MS Office
- Career driven, well organize and detail oriented

Main Responsibilities

1 Receives processes and confirms room reservations.
2 Processes and follows up on inter hotel sales in accordance with set standards.
3 Must be well versed with the selling status, rates, and benefits of all packages and plans.
4 Must determine room rates based on the selling tactics of the hotel.
5 Must be able to process cancellations and modifications and promptly relay the information to the front desk.
6 Should be able to get information about areas of interest in order to target more clients in particular season.
7 Should be able to handle customer queries
8 Help and assist guests in making reservations in other hotels out when requested.
9 Should Assists in processing of group bookings
10 Ensures that filing of all correspondence is accurate and updated.
11 Prepares and assist hotel booking confirmation
12 Preparing of statistical reports when required
13 Attends to all inquiries, complaints and special requests regarding room reservations.
14 Complies with hotel’s health, safety and hygiene policy
15 Performs related duties and special projects as assigned.

Contact Details:
First Central Hotel
Tel: .+97144544900 ext 4123
Contact: HR Department

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